Who are we?

We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivalled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).

Do you want your next role to be working for a company that cares about its employees and is recognised as one of the top 100 companies to work for, who work really hard but have lots of fun while doing it? Do you want to accelerate your career? If the answer is yes, Motorpoint might just be the business for you.

At Motorpoint, we live and breathe our values and we are always looking for talented people to come and join the family. We are proud to say that we are one of the UK’s leading car retailers, established in 1998 we have grown for over 20 years and intend to keep doing so with the help of talented people like you.

The Role

Job Title: 2nd Line Technical Support Engineer
Location: Shelton House, Derby, UK (Travelling to our sites will be required) 
Reports To: Head of Development and Operation
Salary: Up to 30k + Car Scheme 

As an End User Computing Specialist, you will play a key role in ensuring the security, performance, and usability of Motorpoint’s end-user computing environment. Working under the guidance of the Head of Development and Operations, you will be responsible for the management, configuration, and support of user devices and applications, leveraging Microsoft Intune and Microsoft 365 technologies. This role also requires regular store visits, so a valid driving license is essential. 

What will you be getting up to?

• Provide technical support for end-user computing issues, escalating complex problems where necessary.

• Assist in the management and configuration of Microsoft Intune and Microsoft 365 applications.

• Ensure compliance with security policies, access controls, and data protection regulations.

• Deploy, configure, and support end-user devices including laptops, desktops, and mobile devices.

• Maintain endpoint security, including antivirus management, encryption, and patching.

• Collaborate with IT teams to enhance user experience and system performance.

• Contribute to documentation and knowledge base articles for IT support processes.

• Stay updated with industry best practices in end-user computing and security.

• Conduct regular store visits to provide on-site IT support and maintenance.

What do we need from you?

• Previous experience in an IT support or end-user computing role.

• Knowledge of Microsoft Intune, Microsoft 365, and Windows operating systems.

• Understanding of IT security principles, compliance, and access controls.

• Strong troubleshooting skills and ability to diagnose hardware/software issues.

• Excellent communication and customer service skills.

• Relevant IT certifications (e.g., Microsoft Certified: Modern Desktop Administrator) are desirable but not essential.

• A valid driving license is essential due to the requirement for regular store visits.

What is in it for you?

• Paid time off every month to do something that makes you happy
• 31 days holiday plus days off for your birthday, getting married or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
  
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed