Customer Experience Lead - Leeds
We’re Opening a New Motorpoint Store in Leeds and You Could Be Part of It!
We’re thrilled to announce the launch of our new store in Leeds, our 22nd store across the UK and a major milestone in our continued growth journey. This is more than just a new location… it’s a chance to help shape something special from day one.
To set our new team up for success, all new starters will receive full training at a nearby Motorpoint store, working closely with the local team to build skills, confidence and a real sense of connection before opening day.
Who are we?
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision:
To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.
We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role: Sales Support Lead
Salary: £12.75 per hour basic + Bonus
Location: Leeds
Contract Type: Permanent
Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required
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What will you be getting up to?
Be the go-to person for customer queries face-to-face, over the phone, and after-sale
Liaise with key departments to ensure vehicles are ready and up to Motorpoint standards
Support customers who’ve purchased online, ensuring their in-store experience is seamless
Handle aftersales queries with empathy and efficiency
Upsell relevant products during collection and ensure all documentation is accurate
Assist with test drives and check in part-exchange vehicles
Maintain compliance with FCA regulations and internal procedures
A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What do we need from you?
A sharp eye for detail and a passion for customer service
Strong communication and listening skills
Confidence in using Microsoft Outlook, Word, and Excel
Ability to build rapport quickly and solve problems effectively
Previous experience in customer service and administration
A full UK driving licence is essential
What is in it for you?
Paid time off every month to do something that makes you happy
28 days' holiday plus days off for your birthday, getting married, or moving house
Additional holidays for length of service
Long service awards
Staff discount on cars and finance options
Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
Smart Tech in partnership with Currys
Cycle to work
Pension
Healthcare
Enhanced Parental Leave
Employee Assistance Programme (EAP)
Vocational and personal development training courses
Quarterly team socials
Team feasts
Scratch card rewards
Sharesave scheme (SAYE)
Plus much more!
Closing Date: Sunday 22nd March 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed
#IND2
- Locations
- Leeds
Our teams
Making car buying easy takes all kinds of people. Yes, our Online and Showroom Sales teams kick off the process, but who’s keeping the engine running behind the scenes? For starters, there’s our Vehicle Preparation and Workshop teams, getting cars ready for sale. Then, there are Buyers, hunting out the best vehicles around. Software and Product teams create an amazing digital experience while Aftersales help customers post-purchase. Finally, there’s Head Office and Business Support keeping everything running smoothly.
About Motorpoint
Car buying made easy
At Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise.
We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget.
Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy.
So, what are you waiting for? Take a look at our cars or find out more about us below.