We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We have ambitious plans to make car buying as easy as possible in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do)
You will be joining Motorpoint during a very exciting time, as we are undergoing a massive digital transformation and are continuing to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.
So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, than Motorpoint is the place to be and we are on a mission!
Reporting to the Service Desk Manager, the role will require in-depth understanding of Information Technology. This is a great opportunity for someone looking to further establish their IT knowledge and skills in an environment that provides autonomy and support in equal measure.
Our people are our most important asset. Without the right people in our business, we would not be where we are today. We are always on the lookout for individuals who want to help shape and build our business to move towards the future. We are constantly driving change with no two days the same. We welcome those who aren’t afraid of a challenge to come join us.
If you were to join us as an IT Support Analyst, here’s what you want to know.
Location: Derby (Hybrid, 1-2 days in the office)
Hours/shift pattern: 5 days out of 7
Contract type: Permanent
What will my Day to Day look like?
Be the first point of contact for user IT issues into the organisation
Troubleshooting and Support end users with bespoke application queries
Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases
Meet and coordinate with internal and external stakeholders to establish requirements, system goals
Translate technical into clear non-technical requirements
Manage the set-up and configuration of systems across desktop, networks, infrastructure
Provide documentation of all processes and training as needed
Engage in the design, implementation, and upgrades of systems to meet the business and user needs
Implement best practices for scalability, supportability, ease of maintenance, and system performance.
What do we need from you?
Be able to work within a Team and share knowledge.
A strong ability to analyse and problem-solve.
Basic Experience with SQL or other database technology
Experience with Ticket Logging Software.
Exposure to Virtualization (VMware)
Experience with Windows Server
Experience with Webex/Contact Centre
Experience in: Multiple OS platforms with strong emphasis on Windows
Basic Knowledge of the TCP / IP protocol suite; security architecture; securing and hardening Operating Systems; Networks; Databases; and Applications
Knowledge of the Incident & Request, working independently to investigate and effectively respond to queries.
Knowledge of O365 – AAD, Exchange, Power BI
Knowledge of Salesforce
Strong Intune administration skills
What's in it for you?
Paid time off every month to do something that makes you happy – yep that’s right!
Days off for your birthday, getting married or moving house
Discounts & cashback at hundreds of high street retailers & restaurants through our “My M.O.T” platform
Free onsite parking
Learning & Development Opportunities
Staff discount of cars and finance options
Cycle to work
Quarterly Team nights out
Additional holidays for length of service
Enhanced Parental Leave
Long service awards
Plus much more!
Here at Motorpoint we want it to be some where everyone can be themselves, we are committed to promoting a diverse and inclusive community where everyone regardless of who they are or their background can feel equal and supported.
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed. By applying for the role you are happy for us to do an Experian check.
Making car buying easy takes all kinds of people. Yes, our Online and Showroom Sales teams kick off the process, but who’s keeping the engine running behind the scenes? For starters, there’s our Vehicle Preparation and Workshop teams, getting cars ready for sale. Then, there are Buyers, hunting out the best vehicles around. Software and Product teams create an amazing digital experience while Aftersales help customers post-purchase. Finally, there’s Head Office and Business Support keeping everything running smoothly.
Car buying made easy
At Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise.
We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget.
Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy.