We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We have ambitious plans to make car buying as easy as possible in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do)
You will be joining Motorpoint during a very exciting time, as we are undergoing a massive digital transformation and are continuing to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.
So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, than Motorpoint is the place to be and we are on a mission!
If you were to join us as Sales Support, here is what you want to know:
Salary: £22,672pa + bonus
Shift pattern: Monday to Friday
Hours: 40 hrs per week
Contract type: Permanent
* Due to the nature of the role we will require you to have held a driving licence for more than a year*
Our Sales Support are key to our business. You will be the first and often last face our customers see during their buying experience, this means you can ensure our customers leave with a smile every time.
What will my day to day look like?
Delivering fantastic customer service to ensure customers needs are not just met but exceeded through fantastic customer service face to face and over the telephone
Managing a variety of administration processes
Having accountability for Salesforce cases and ensuring actions are taken
Meet and greet customers in stores
You will be qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member
Supporting with site audits
Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquires are processed correctly.
Working as part of a team to ensure customer service (NPS) targets are met on a monthly basis.
What we’d like you to have:
You will need to be really passionate about delivering a great service for our customers, this can be from any industry, whether you have worked in retail, hospitality or any other customer facing role. We want people who are committed to great customer service and show really strong people, communication and organisational skills whilst working and supporting their team with bags of enthusiasm.
What’s in it for you?
Paid time off every month to do something that makes you happy
28 days holiday plus days off for your birthday, getting married or moving house
Additional holidays for length of service
Long service awards
Staff discount of cars and finance options
Discounts & cashback at hundreds of high street retailers & restaurants through our “My M.O.T” platform
Smart Tech in partnership with Currys
Cycle to work
Enhanced Parental Leave
Employee Assistance Programme (EAP)
Vocational and personal development training courses
Quarterly team socials
Scratch card rewards
Sharesave scheme (SAYE)
Plus much more!
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed
Making car buying easy takes all kinds of people. Yes, our Online and Showroom Sales teams kick off the process, but who’s keeping the engine running behind the scenes? For starters, there’s our Vehicle Preparation and Workshop teams, getting cars ready for sale. Then, there are Buyers, hunting out the best vehicles around. Software and Product teams create an amazing digital experience while Aftersales help customers post-purchase. Finally, there’s Head Office and Business Support keeping everything running smoothly.
Car buying made easy
At Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise.
We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget.
Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy.